FAQs – ONLINE SHOP
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Register at www.olioviola.it in order to buy things in the Olio Viola Online Store. Sign in with Facebook by clicking on ‘Sign in using Facebook’ or follow the simple registration procedure:
You will receive a confirmation email sent to the address you provided during registration. You will then be able to start buying products in the Olio Viola Online Store
No, you can place orders to any value in the Olio Viola Online Store.
Once you have completed the order, you will receive a message sent to the email account specified during registration. If you did not receive this email, please check your email’s junk mail or Spam folder and, if you use a Gmail account, check in the Promotions folder, too. Our Customer Services is at your complete disposal should you require any further information.
Click on “Customer Services” or call +39 045 6211402 to contact them.
If you encounter difficulties when browsing or completing your purchase in the Olio Viola Store, we recommend that you update your browser (Google Chrome, Mozilla, Internet Explorer, Safari, etc.) to the most recently available version. If you continue to encounter problems, please remember that our Customer Services is at your complete disposal.
To contact them, click on “Customer Services” or call +39 045 6211402.
Delivery time frame: 5 to 10 working days from receipt of payment. Once your order has been confirmed, the goods are normally prepared for dispatch by the next day and handed over to the courier. Orders made during the weekend or on public holidays shall be prepared during the subsequent working day. Delivery times could be longer for certain European countries due to the completion of customs formalities.
When your order is ready for dispatch, you will receive an email to the address you provided when making your purchase. For more information, contact our Customer Services or call +39 045 6211402.
The Olio Viola Online Store allows you to make purchases using:
If you choose to pay for your purchases in the Olive Viola Online Store by Wire Transfer, please remember to make the payment within 3 days of the order date. If you have not done a wire transfer by the time that period is up, your order will be cancelled.
Please find details for the Wire Transfer below:
Payee: OLIO VIOLA SRL
BANK: BANCA POPOLARE DI SONDRIO
Payment reason: specify the date and order number found in the confirmation email. Please remember that your order shall only be managed once we have received the amount in our current account (normally 1 to 3 working days after the transfer has been made).
With Cash on Delivery, you can purchase any products available in the Olio Viola Online Store. Payments on delivery are accepted for purchases worth up to a maximum value of 500 euros. A small payment of €10.00 is required for shipments with Cash on Delivery. Before you confirm your purchase, the Order Summary window displays the final price, which includes the above-mentioned charge.
Payment on delivery must be performed in cash and is only available for deliveries in Italy.
Once their order has been confirmed, the Customer will be redirected to the PayPal website where they can pay using their account or in any case in the ways accepted by PayPal and in compliance with the related terms and conditions.
The right to withdraw applies to all non-perishable products sold in the Olio Viola Online Store (for example cooking utensils, etc.). It is not possible to return:
Products are returned free of charge: a request should be sent to our Customer Services no later than 10 days after receiving the goods. To contact our Customer Services, click on Customer Services on our website or call us on +39 045 6211402.
Please contact the Customer Services for the Olio Viola Online Store. They will verify your case.
To contact them, please click on Customer Services or call +39 045 6211402. See also point 9 of the Terms and Conditions of Sale.
Shipping costs throughout Italy – islands included – are calculated automatically upon order placement, taking into account the products entered and the destination.
We will provide a personalised quotation for deliveries to foreign countries.
If any products are missing from the package on delivery, are different from those ordered and/or damaged, please contact the Customer Services promptly by clicking on “Customer Services” to send a message or by calling us on +39 045 6211402. If you receive an open package, you can accept, subject to verification, or refuse the delivery: please inform our Customer Services immediately if this happens. They will verify the incident.